More accurate sales forecasting
Improved customer retention
Enhance team coordination
Coordinating different actions for different sets of leads among various different people can get complicated — a CRM allows you to monitor and collaborate with your entire team from one place, creating less room for miscommunication.
Set goals and track their progress
Set high-level goals with easily implemented analytical tools. Track agent progress, and stay informed the moment anyone falls behind or goes off course. Having the big picture at hand lets you see who’s handling what and where your efforts are most needed in keeping everyone on track to hit quarterly targets.
Generate predictions for future sales figures or projected revenue based on past and present data/trends.
Automate repetitive tasks by creating workflows that trigger actions or send follow-up reminders for next actions.automating repetitive tasks within the sales funnel would free up team members to complete more nuanced tasks
Reporting and analytics