Integration is, at its most basic level, the process of bringing two or more elements together to form a whole. The term "integration" is frequently used in the context of business to refer to software or system integration, which entails bringing together several business systems to function as a cohesive whole.

Information sharing between the connected systems is made possible via integration. These connectivity solutions can take many different forms, such as asking for information from a website, integrating point-of-sale system data into CRM to automate suggestions, or internal staff systems sending and receiving information.

So long as there are numerous systems, applications, devices, or datasets that need to be integrated, software integration can be applied to several use cases for almost every area or department of the organization, regardless of industry.